The European Union has created a website to support consumers in submitting complaints about any disputes they may be involved in. In this context, Data Feliz provides all the information you need to exercise your right to complain to an official, third-party, and impartial entity (a "dispute resolution entity") that will help you resolve the dispute in question.

Therefore, if you are not satisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official website e expôr a sua contestação.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT

What is alternative dispute resolution?

Alternative dispute resolution is the possibility available to all consumers to turn to official entities that can help them resolve or provide guidance on any conflict, before filing legal proceedings in court.

As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the merchant who is the target of their complaint. The intermediary may suggest a solution to the complaint, impose a solution on both parties, or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent commission in the context of consumer disputes’.

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than judicial means.

Suggestions for Alternative Dispute Resolution Entities

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

http://www.arbitragemdeconsumo.org/

Centro de Arbitragem de Conflitos de Consumo de Lisboa

http://www.centroarbitragemlisboa.pt/

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral

http://www.triave.pt/

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

http://www.ciab.pt/pt/